TwinkleBob Web Solutions Managed Products
Our managed packages take 4 main forms which you can see below. We have single page sites, Unified Presence solutions, Full Websites and e-Commerce Solutions. You can also see some of the extra options we have available for all our managed site customers.

Single Page
With this option you will have a single webpage of information (content approximately equivalent to one and a half pages of A4).
The address will be www.flyhome.co.uk/
yourname or twinklebob.co.uk/yourname.
This option includes one e-mail address.

Cost: £100

Unified Presence
A TwinkleBob Web Solutions exclusive! Have all of your online activity fed into a single page where people can see everything in one place.
You get to choose which bits of your online life get published on your Unified Presence site and we will even work with you to get your online presences in sync, as much as possible.

With a standard address (e.g. twinklebob.co.uk/yourname) - Cost: £110
With a sub-domain (e.g.
yourname.twinklebob.co.uk) - Cost: £130
With a domain (e.g.
yourname.com or .co.uk or .me.uk) - Cost: £150

Websites:
All our webpages have a similar format, having a multiple page format with pages of different information being grouped by a menu system. The website packages differ in three main ways: inclusion of advertising, address format and amount of included e-mails.

Standard Website
This type of site includes some relevant banner/pop-up advertising.
The address will be or twinklebob.co.uk/yourname.
A maximum of two e-mail addresses are included.
Cost: £120

Website Plus
This type of website includes no advertising.
The address format is as on the "Standard Website".
A maximum of five e-mail addresses is included.
Cost: £150

Sub-Domain
This type of website also includes no advertising.
Your address takes the format yourname.twinklebob.co.uk.
Also includes unlimited e-mail addresses.
Cost: £180

Domain
If you choose a domain, your website address can take many forms. However, one similarity with every package is that they all include unlimited e-mail addresses.
See the table below to work out prices. The customer first orders a Domain, and then makes the request for what that domain will be.

Suffix Price
yourname .co.uk / .org.uk £230
yourname .com / .org / .net £250
Please note: Other Domain suffixes are available but these must be requested by the customer and a price will be investigated. A list of all available suffixes is available from Customer Services.

e-Commerce Solution
Our e-Commerce solutions are designed and built to order, although they use a common underlying structure. You get a domain of your choice (e.g. yourname.com or yourname.co.uk, subject to availability) which holds a full website giving details of your company along with a fully managed online shopfront. All you need to worry about is getting your products online, publicising your shop and delivering the goods.
Payments are handled by Paypal and/or other online merchant services direct into your account, therefore we don't handle your payments or your customers details!
Full education on how to add products and manage your online store is also provided, along with telephone and e-mail support.
As per standard Domains, these packages come with unlimited e-mail addresses.
Cost: £350/month

Extras

These are available only to customers taking out a managed package.

Additional E-mail Addresses
All the site options (excluding Sub-Domain and Domain) include a limited amount of e-mail addresses. Additional e-mail addresses can either forward to an existing e-mail address or can be standalone (POP3) which means that they can be accessed by an e-mail program, such as Outlook.
Forwarding - Cost: £5
POP3 - Cost: £10

Extended SLA (Service Level Agreement)
As standard all of our websites come with a basic SLA which states the following:
  • All support requests will be responded to in some manner within 1 working day
  • Where a fix is not immediately possible a work-around shall be applied within 4 working days of the original report
  • Where possible, a fix shall be applied within 10 working days
  • The Support working week is Monday-Friday (9am-5pm)
However, you may require a more substantial support agreement, in which case the following is available at an additional monthly charge:
  • All support requests will be responded to in some manner within 2 working hours
  • Where a fix is not immediately possible a work-around shall be applied within 2 working days of the original report
  • Where possible, a fix shall be applied within 6 working days
  • The Support working week is Monday-Saturday (9am-5:30pm)
Cost: £50/month

© TwinkleBob Solutions (TwinkleBob.co.uk), August 2009